Frequently Ask Questions

Do you accept custom orders?

Yes, we do! Our products can be fully customized to match your preferences. From size and color to design and material, we tailor every detail to suit your style.

To learn more about the process, please visit our Rug Customisation page.

Are wool rugs suitable for summer?

We get this question a lot — and the answer is yes!

Wool is a natural insulator, which means it helps keep your home warmer in winter and cooler in summer. By absorbing and releasing moisture as needed, wool rugs help regulate both temperature and humidity, creating a more comfortable environment year-round.

So, don’t worry — a wool rug is just as perfect for summer as it is for winter!

How do I care for my rugs?

To keep your looped rug looking fresh and beautiful, follow these simple steps:
– Once or twice a week is ideal to prevent dust build-up.
– If a loop comes undone, carefully trim it with scissors instead of pulling.
– Never use a hard brush or scrub the surface. For deep cleaning, we recommend professional care.